Q: HOW CAN I PLACE AN ORDER?
YOU CAN SHOP DIRECTLY THROUGH OUR OFFICIAL INSTAGRAM HANDLE AND OUR WEBSITE.
Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE?
WITHIN MUMBAI: 4–6 DAYS
REST OF INDIA: 7–10 DAYS
Q: DO YOU OFFER CASH ON DELIVERY (COD)?
UNFORTUNATELY, CURRENTLY WE ARE NOT OFFERING COD IN ORDER TO CONTROL THE VOLUME OF FALSE ORDERS.
Q: WHAT PAYMENT METHODS ARE ACCEPTED?
WE SUPPORT UPI, DEBIT AND CREDIT CARDS AND NET BANKING — CHOOSE WHICHEVER WORKS BEST FOR YOU.
Q: HOW CAN I TRACK MY ORDER?
ONCE YOUR ORDER IS DISPATCHED, YOU'LL RECEIVE A TRACKING LINK VIA EMAIL. YOU CAN ALSO TRACK YOUR ORDER USING THE TRACKING TOOL ON OUR WEBSITE.
Q: MY PAYMENT WAS DEDUCTED, BUT I DIDN'T RECEIVE CONFIRMATION. WHAT SHOULD I DO?
TYPICALLY, PAYMENTS GET REFUNDED AUTOMATICALLY WITHIN 2–3 BUSINESS DAYS. IF NOT, PLEASE EMAIL US YOUR TRANSACTION DETAILS, AND WE WILL RESOLVE IT PROMPTLY.
2. PRODUCT
Q: HOW DO I FIND THE RIGHT SIZE?
VISIT THE TIME CHART (SIZE CHART) ON OUR WEBSITE FOR GUIDANCE. PLEASE ENSURE OUR SHIRTS ARE OVERSIZE SO MAKE SURE YOU BUY ONE SIZE SMALLER THAN USUAL.
Q: HOW SHOULD I CARE FOR MY CLOTHING?
TO MAINTAIN THE QUALITY — WASH WITH COLD WATER ONLY, AVOID HARSH DETERGENTS, AND TURN THE GARMENT INSIDE OUT BEFORE WASHING.
3. RETURNS & REFUNDS
Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?
YOU MAY INITIATE A RETURN REQUEST WITHIN 7 DAYS FROM DELIVERY.
Q: WHAT’S THE PROCESS AFTER I REQUEST A RETURN OR EXCHANGE?
• A REVERSE PICKUP WILL BE SCHEDULED WITHIN 2–3 DAYS OF YOUR REQUEST.
• THE ITEM USUALLY REACHES OUR WAREHOUSE IN 7–10 DAYS, WHERE IT UNDERGOES A QUALITY CHECK.
• IF APPROVED, A REFUND (AS STORE CREDIT OR EXCHANGE) IS PROCESSED WITHIN 72 HOURS.
• FOR EXCHANGES, THE REPLACEMENT ITEM WILL BE DISPATCHED, AND MAY TAKE ANOTHER 7–10 WORKING DAYS TO REACH YOU.
Q: WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?
PLEASE NOTIFY US WITHIN 48 HOURS OF RECEIVING THE ORDER AND SEND A CLEAR PHOTO OF THE ISSUE VIA EMAIL. WE'LL EITHER REPLACE THE ITEM OR ISSUE STORE CREDIT, SUBJECT TO AVAILABILITY.
Q: WHAT IF I MISS THE 48-HOUR WINDOW FOR REPORTING DAMAGE?
UNFORTUNATELY, WE MAY NOT BE ABLE TO PROCESS THE RETURN IF DAMAGE ISN’T REPORTED WITHIN 48 HOURS.
4. REFUND TIMELINES
Q: WHEN WILL I RECEIVE MY REFUND?
ONCE THE RETURNED ITEM HAS PASSED QUALITY INSPECTION, REFUNDS (OR STORE CREDIT) ARE PROCESSED WITHIN 72 HOURS. PLEASE ALLOW ADDITIONAL TIME FOR BANK TRANSFERS OR SHIPPING OF REPLACEMENT ITEMS.